boot.sh — portfolio init
›Loading portfolio environment...
✓Modules compiled successfully
✓Assets optimised & ready
!Establishing secure session...
✓chike.oguh — ONLINE
Open to new opportunities

Chike

Chike Oguh  ·  Portugal  ·  hello@chike.ng

Get in Touch Explore Portfolio
status.sh
$whoami
chike.oguh — Support Engineer
$uptime --years
6+ years experience
$ping availability
PONG — available ✓
6+
Years
Experience
5
Roles
Worldwide
MSc
Informatics
Engineering
Scroll
Profile

Support Engineer.
Infrastructure Specialist.

6+ years owning technical issues end-to-end — from first response to root cause resolution.

Hands-on technical support professional with deep expertise in enterprise environments, networking, cloud infrastructure, WordPress, and SaaS operations.

I specialise in customer-facing, multi-channel support across Windows, Linux, and macOS environments. My background spans everything from DNS & DHCP troubleshooting and VPN configuration to Office 365 administration, Active Directory management, and WordPress debugging — all while maintaining strict SLA compliance and detailed documentation.

Fluent in English and Portuguese. Currently based in Portugal — with hands-on experience across Australia, Canada, Nigeria, and Portugal. Equally comfortable remote-first or onsite in enterprise environments.

MSc in Informatics Engineering from the University of Minho. CCNA certified. Deeply interested in AI-powered support workflows and intelligent automation across IT operations.

WindowsLinuxmacOS Active DirectoryIntuneAutopilot Office 365AzureWordPress WP-CLITCP/IPDNS DHCPVPNSSH FTP/SFTPServiceNowMDM
6+
Years enterprise-grade technical support
5
Roles across 4 countries
EN/PT
English & Portuguese fluency
CCNA
Cisco Certified Network Associate
profile.sh — chike.oguh
$cat professional_summary.txt
"Support Engineer with 6+ years delivering
   hands-on, customer-facing technical support."
$grep -i expertise skills.json
"WordPress, DNS, SSH, Hosting, Office 365"
$cat interests.conf
AI-powered support workflows
$echo $AVAILABILITY
OPEN — available for roles
Skills

Technical Arsenal

A full-stack support toolkit built across 6+ years of enterprise, cloud, and infrastructure environments.

◈
Technical Support
Incident ManagementExpert
Troubleshooting & RCAExpert
SLA / CSAT / FRTAdvanced
ServiceNow (ITSM)Advanced
⬡
Networking
TCP/IP & UDPAdvanced
DNS & DHCPAdvanced
VPN & FirewallsAdvanced
LAN/WAN & Wi-FiProficient
⬢
WordPress & Hosting
WordPress DebuggingExpert
SSH / FTP / SFTPExpert
Shared / VPS HostingAdvanced
WP-CLI & MigrationsAdvanced
▣
System Administration
Active DirectoryGroup Policies IntuneAutopilot MDMOS Imaging Endpoint MgmtSoftware Center
☁
Cloud & SaaS
Office 365Azure Windows 365Azure Virtual PC Cloud App SupportSaaS Troubleshooting Collaboration Tools
◆
OS & Infrastructure
WindowsLinuxmacOS VirtualizationRemote Desktop Asset ManagementHardware Lifecycle Device Onboarding
Projects & Labs

Technical Initiatives

Environments built, maintained, and operated — from enterprise ops to hands-on lab work.

enterprise-ops.sh
$tail -f /var/log/incidents.log
INFO [SLA] P2 ticket resolved in 18m · CSAT: 5/5
INFO [OPS] 142 tickets closed this sprint
WARN [ESC] P1 raised — team notified ✓
Enterprise Support Operations
Multi-channel support ops management — SLA enforcement, CSAT tracking, escalation workflows, knowledge base maintenance, and SOP documentation.
ActiveServiceNowITILSLA
homelab.sh
$ssh admin@192.168.1.100
Connected homelab-node-01 · Ubuntu 24.04
$docker ps --format "{{.Names}}"
nginx  pihole  portainer  uptime-kuma
Home Lab Environment
Self-hosted infrastructure lab running VMs, containerised services, DNS filtering (Pi-hole), and network monitoring for continuous hands-on practice.
RunningLinuxDockerNetworking
wordpress-debug.sh
$wp plugin list --status=active
OK 23 active · 2 with conflicts detected
$wp cache flush && wp cron run
SUCCESS Cache cleared. Cron executed.
WordPress & Hosting Ops
Full WordPress lifecycle management — plugin debugging, performance optimisation, migrations, WP-CLI automation, and VPS hosting environment troubleshooting.
MaintainedWP-CLISSHVPS
network-diag.sh
$nslookup chike.ng 8.8.8.8
Answer: A 185.199.108.153 · TTL 300
$traceroute 1.1.1.1 | head -3
1 gateway (192.168.1.1) 1.2ms
Network Diagnostics Lab
Hands-on network analysis — DNS resolution testing, traceroute analysis, DHCP config, VPN tunnelling, firewall rules, and connectivity diagnostics.
ActiveDNSDHCPTCP/IP
endpoint-deploy.sh
$az intune device list --enrolled
INFO 48 compliant · 2 pending policy push
$autopilot status --profile corp-win11
READY Profile applied · zero-touch provisioned
Endpoint Deployment Environment
Intune & Autopilot-driven device provisioning — zero-touch enrolment, compliance policy enforcement, MDM management, and asset lifecycle tracking.
DeployedIntuneAutopilotAzure AD
kb-system.sh
$kb search "VPN auth failure"
FOUND 3 articles · last updated 2d ago
$kb create --template sop --title "VPN"
CREATED KB-2024-0047 published ✓
IT Documentation System
Structured knowledge base and SOP library — troubleshooting runbooks, onboarding guides, internal wikis, and process documentation maintained in ServiceNow.
MaintainedServiceNowSOPsKB Articles
Education & Certifications

Credentials

Academic foundation combined with industry-recognised certifications.

Academic
MSc — Informatics Engineering
University of Minho · Braga, Portugal
BSc — Computer Science
Imo State University · Owerri, Nigeria
Certifications
Verified
◈
Cisco Certified Network Associate (CCNA)
Cisco Systems
Verified
◉
Google IT Support Professional Certificate
Google / Coursera
Verified
⬡
Microsoft Certified Desktop Support Technician (MCDST)
Microsoft
In Progress
◆
CompTIA A+
CompTIA
Verified
▣
Network & System Administration
FlamyTech
Verified
⬢
Cybersecurity Training
ALX Africa
Contact

Initiate Connection

Open to technical support roles, infrastructure positions, and remote opportunities worldwide.

$ cat availability.conf
STATUS=available
REMOTE=true
ON_CALL=true
TIMEZONE=Europe/Lisbon
LANGUAGES=[English, Portuguese]
$ ping response_time
PONG — typically within 24h
--email hello@chike.ng
--linkedin chikeoguh
--location Portugal · Remote-first
send_message.sh — chike.oguh
LISTENING
$ send --name
$ send --from
$ send --type
▾
$ send --subject
$ send --body
press [ EXECUTE ] to transmit
✓ Transmission successful
$ log --event "msg_received"
STATUS  202 Accepted
TO      hello@chike.ng
ACK     confirmation sent to
ETA     response within 24h
$ echo "Check your inbox — talk soon, ."